Telecommunications Solution for Wirtschaftsbetriebe Norden Replacement of the existing information and telecommunication systems (AVAYA IPO, Novalink, Voxtron) with a modern, future-proof, and redundant IP-based telecommunication, IP-DECT, UCC, and OmniChannel Contact Center solution for Wirtschaftsbetriebe der Stadt Norden GmbH. The service includes the delivery of hardware and software, installation, customizing, integration, migration, training, and subsequent system service (maintenance contract based on EVB-IT System Contract). Core technologies include IP-DECT, VoWLAN, SIP Trunk, Session Border Controller (SBC), Microsoft Teams Connector, and VMware vSphere 8. A qualified project manager with experience in comparable project sizes, as well as system specialists and technicians, is required. The scope includes several locations (e.g., Norden, Norddeich, OceanWave, Wasserwerk Hage), expandability to at least 200 agents in the Contact Center, and a contract duration of 48 months.
Wirtschaftsbetriebe der Stadt Norden GmbH
· Norden