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Terms of Service

Last updated: December 2024

1. Scope

These Terms of Service apply to all contracts between Patterno GmbH (hereinafter "Provider") and the Customer regarding the use of the Patterno platform.

2. Subject of Contract

The subject of the contract is the provision of the Patterno software as Software-as-a-Service (SaaS) for searching, analyzing, and managing public tenders.

3. Contract Conclusion

The contract is concluded through registration on the website and confirmation by the Provider. By registering, the Customer accepts these Terms of Service.

4. Services of the Provider

The Provider offers the Customer the following services:

  • Access to the Patterno platform
  • Search in public procurement portals
  • AI-powered analysis of tender documents
  • Storage and management of search queries
  • Email notifications about new tenders

5. Obligations of the Customer

The Customer agrees to:

  • Provide true and complete information during registration
  • Keep access credentials confidential
  • Not misuse the platform
  • Not perform automated access without prior permission

6. Prices and Payment

Prices for the various plans are available on the website. Payment is made monthly or annually in advance by credit card or SEPA direct debit.

7. Contract Duration and Termination

The contract runs for an indefinite period and can be terminated by either party with 30 days notice to the end of the month. The right to extraordinary termination for good cause remains unaffected.

8. Liability

The Provider is liable without limitation for intent and gross negligence. For slight negligence, the Provider is only liable for breach of essential contractual obligations. Liability for data loss is limited to typical recovery costs.

9. Data Protection

The processing of personal data is carried out in accordance with our Privacy Policy and in compliance with the GDPR.

10. Changes to Terms

The Provider reserves the right to change these Terms of Service. The Customer will be informed of changes at least 30 days before they take effect.

11. Final Provisions

German law applies. The place of jurisdiction is Berlin, if the Customer is a merchant.