Customer Relationship Management System (CRM-System)
Implementation of a Customer Relationship Management System (CRM-System): Provision as a cloud-based (SaaS) solution to support structured and long-term relationship management, including software with licenses, system configuration and implementation, integrations with existing systems, data migration from existing solutions, documentation of the system, functions, and integrations, user/relevant role training, and support and maintenance according to defined Service Level Agreements (SLA).
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