Reception and Security Services for NRW.BANK in Düsseldorf

Reception and security services for NRW.BANK in Düsseldorf at the locations Kavalleriestraße 22, Ernst-Gnoß-Straße 25, and Herzogstraße 15: performance of reception duties as a central point of contact for visitors, service providers, external companies, other external guests, and employees; visitor management (registration, forwarding, deregistration, documentation); issuance and return of visitor passes, access cards, and locking media; monitoring and operation of associated technical facilities; receiving and forwarding fault reports; initiation of necessary measures in case of emergencies, alarms, or malfunctions. Additionally, site-specific security services and patrol checks: internal and external patrols, locking and control activities, documentation of control points via a guard control system, participation in protection and security measures during events, ad-hoc support for special security or reception requirements. Additional services (on-call services/special services) can be requested as needed, with no minimum purchase obligation; these include ad-hoc additional tasks, event support, and escorting craftsmen. The estimated contract volume for demand-dependent additional services is 31,000 person-hours for security services and 10,800 person-hours for reception services (each based on the maximum contract term). A binding maximum purchase limit for additional services is 37,920 person-hours for security services and 12,960 person-hours for reception services (each based on the maximum contract term). The contract starts on January 1, 2027. The base term is four years and extends twice by two additional years each, unless terminated six months prior to the respective expiry, up to a maximum term of eight years. Deviating from this, the base term for services at the Herzogstraße 15, 40217 Düsseldorf property is 12 months; this extends by one additional month each time, unless terminated with three months' notice prior to the respective expiry, up to a maximum of 24 months. Further items as per the tender documents.

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