Debt Collection Services for the City of Lohja

Debt collection services for the City of Lohja: includes payment reminders for overdue receivables, voluntary collection of public and private law receivables, technical intermediation for enforceable receivables, legal collection of undisputed private law receivables, post-collection and handling of related disputes and criminal matters, credit loss recommendations, balance notifications, bankruptcy monitoring for receivables over 1,000 euros, automatic removal of payment default entries, reporting, settlements, legal services related to debt collection, electronic service for the client and debtors, customer service and support via phone, email, and online service, a dedicated account manager and customer service representative, and necessary IT system and software interfaces and integrations. The services cover receivables over 1,000 euros that become due after service implementation, for debtors in Finland and abroad, including private individuals and entities. The contract period is two (2) years, with a termination notice of six (6) months for the client and nine (9) months for the service provider. The planned service start is late 2026. One (1) service provider will be selected.

Tender documents

Additional details