Activeted-396457-2026
User Help Desk Services for DEW21
Relieve DEW21's internal IT by taking over the User Help Desk. The goal is to promote the internal service portal, achieve a high first contact resolution rate, and provide Single Point of Contact responsibility.
CONTRACTING AUTHORITY
Name
Dortmunder Energie- und Wasserversorgung GmbH
City
Dortmund
Country
DE
CLASSIFICATION
Procedure Type
neg-w-call
Contract Type
Services
Main CPV
79342300, Customer services.
Other CPV
79342320, Customer-care services.
ADDITIONAL DETAILS
EU Funded
Yes
Suitable for SMEs
No
Electronic Submission
Required
Legal Basis
32014L0025
DEADLINES & TIMELINE
Submission Deadline
23 days remaining(LOT-0001)
Published