CCaaS Services
Status
Active
Submission Deadline
52 days remaining
Contracting authority
Location
ZWOLLE, Netherlands
Procedure
Open Procedure · Services
Category
Telephone switchboard services.
Published
Reference
ted-547986-2026
Source
Implementation and provision of CCaaS services: includes the implementation and subsequent provision of a CCaaS solution. Excluded are mobile telephony, mobile data traffic, business telephony, and online self-service (Mijn Loket, online self-service GBLT). Included are 1,920 CCaaS licenses (Concurrent Use) for agents, 144 CCaaS licenses (Concurrent Use) for supervisors, and CCaaS licenses (Concurrent Use) for administrators.
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Tender documents
- Portal — LOT-0000NON-RESTRICTED-DOCUMENT
- TED HTML — 547986-2026HTML
- TED PDF — 547986-2026PDF
- TED XML — 547986-2026XML
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Additional details
EU Funded
Yes
Electronic Submission
Required
Legal Basis
32014L0024