Activeted-398598-2026

CCaaS Solution for RETA Systems

SNCF Gares & Connexions is modernizing its RETA system and seeking a Contact Center as a Service solution. This will route calls from emergency call points to control centers and process them via a user interface.

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CONTRACTING AUTHORITY

Name

SNCF Gares & Connexions

City

PARIS

Country

CLASSIFICATION

Procedure Type

neg-w-call

Contract Type

Services

Main CPV

72000000, IT services: consulting, software development, Internet and support.

Other CPV

79512000, Call centre.

ADDITIONAL DETAILS

Suitable for SMEs

Yes

Electronic Submission

Required

Legal Basis

32014L0025

DEADLINES & TIMELINE

Submission Deadline

06/30/202610:00 AM Uhr20 days remaining

(LOT-0001)

Published

06/09/2026

TENDER DOCUMENTS

20 days remaining

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