CSIRE Support Center Service as Target Solution

Contact Center services and Back Office services for the CSIRE Support Center: Handling inquiries to OIRE (RODO, ZEW, CSIRE service-related) via various channels, including forms on the KSE CSIRE User Portal (MojeIRE) and a publicly available CSIRE form, Chat (with Chatbot, LLM/AI-managed Knowledge Base), Voicebot (with LLM/AI-managed Knowledge Base), dedicated phone lines (inbound and outbound), email to a dedicated address (optional), and support for IVR interactions. Back office services, within the Availability Module, include support for processing authorizations of legal entities for individuals authorized to act on behalf of the entity, particularly access to PP entity data. Additionally, integration work is planned to ensure cooperation between the IT environments of the contracting authority and the contractor. Detailed information is provided in Part II and Part IV of the SWZ; equivalent solutions are permitted according to Art. 101 para. 4 and 5 of the Act; employee employment requirements are specified in Part II and Part IV of the SWZ.

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