Development of Digital Solutions, Licenses, and Training for Teliu Municipality

Development of digital solutions, licenses, and training for Teliu Municipality: Design, development, implementation, configuration, integration, testing, commissioning, user training, and technical support for an integrated IT solution to digitalize the municipality's activities. The solution includes a unified IT platform with interconnected software components for internal administrative processes (Back-Office) and electronic public services for citizens and businesses (Front-Office). Activities comprise process analysis, architecture design, software development and configuration, integration with existing IT systems, electronic workflow configuration, data migration, functional, technical, and acceptance testing, commissioning, preparation of technical and user documentation, user training, and technical support and maintenance. The Back-Office component includes modules for registry and document management, electronic archiving, debt and enforcement management, fiscal activities, urban planning, Geographic Information System (GIS), centralization of citizen and property data, performance indicator management, reporting and managerial analysis, cybersecurity solutions, and IT infrastructure monitoring. The Front-Office component covers an electronic services portal, a unique user account, online application submission, smart electronic forms, a mobile application, electronic notifications, a request status tracking system, info-kiosk, and access to public documents and information.

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