Implementation and Technical Support for an ITSM System for PFRON
Implementation of an ITSM System: Provision and commissioning of a functional ITSM system in a SaaS model, including licenses for 40 operators and 5 administrators. The implementation proceeds in five stages: a pre-implementation analysis (1 month), the system implementation (5 months after Stage 1), conducting post-implementation workshops, production start with system support, maintenance, and development, and the delivery of post-implementation documentation (maximum 3 months after Stage 2). Additionally, the contract includes support and maintenance services for the ITSM system for a period of 36 months from the completion of Stage 2. An option for configuration changes to the ITSM system is provided for a maximum of 600 man-hours.
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