Integral Management of a Specialized User Support Center (CESUS) for MIVAU IT Services

Management of a Specialized User Support Center (CESUS): End-to-end management of incidents, requests, and queries via email, telephone support, and on-site support for workplace IT infrastructure, support for videoconference users, and first-level assistance for applications of the Ministry of Housing and Urban Agenda and common services of AEAD. This center serves as the single point of entry for IT service contacts provided by the Division of Information and Communication Technologies. Users are internal to the IT environment of the Ministry of Housing and Urban Agenda.

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