IT Service Desk and Desktop Support Services
Service Desk, desktop support, and further IT services: Provision of a central Service Desk as a Single Point of Contact and communication channels for users and the contracting authority; support for hardware (HW) and software (SW) of end-devices; flat-rate and on-demand support for mobile end-devices, modems, IP phones, small hardware, local/network printers, multifunctional devices, plotters; LAN support including cable patching and maintenance of documentation for cabling, sockets, and patch panels; Time & Material services by specialists in predefined roles based on individual orders; and assistance services within a service termination plan.
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- Restricted — LOT-0001RESTRICTED-DOCUMENT
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