Activeted-494757-2026
AI-supported Agent-Assist System for Telephone Customer Service
Provision, implementation, and operation of an AI-supported Agent-Assist system for telephone customer service: real-time support for employees with context-related recommendations and relevant knowledge management articles; provision of real-time coaching functions; creation of automatic call summaries after call termination for automated transfer and storage in BIG's CRM system.
CONTRACTING AUTHORITY
Name
BundesInnungskrankenkasse Gesundheit, kurz BIG direkt gesund
City
Berlin
Country
DE
CLASSIFICATION
Procedure Type
Open Procedure
Contract Type
Supplies
Main CPV
48000000, Software package and information systems.
ADDITIONAL DETAILS
EU Funded
Yes
Suitable for SMEs
No
Electronic Submission
Required
Legal Basis
32014L0024
DEADLINES & TIMELINE
Submission Deadline
30 days remaining(LOT-0001)
Published