Managed Service for LAN and WLAN Network Operations at University Hospital Frankfurt

Managed Services for LAN and WLAN infrastructure: Takeover, operation, stabilization, and further development of the existing infrastructure to establish resilient, transparent, and permanently controllable network operations. The service must consider the requirements of a hospital with critical infrastructure (KRITIS) relevance, including handling outages, disruptions, changes, and security incidents while considering clinical operating processes. Requirements include short escalation paths, reliable service times, structured documentation, clear communication channels, and a qualified technical team. The objective is to reduce dependence on individual knowledge and manual operating procedures by establishing standardized operating procedures, reviewing and updating existing documentation, and making service quality measurable.

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