Technical Support Services for Oracle Software Products

Standard technical support services for Oracle software components, as Premier Support or Sustaining Support, provided on a quarterly subscription basis: 14 licenses Oracle Internet Application Server Enterprise Edition – Processor Perpetual for 16 quarters; 29 licenses Oracle Database Enterprise Edition – Processor Perpetual for 16 quarters; 2,600 licenses Oracle Human Resources – Employee Perpetual for 16 quarters; 2,800 licenses Oracle Learning Management – Trainee Perpetual for 16 quarters; 2,600 licenses Oracle Time and Labor – Employee Perpetual for 16 quarters; 2,600 licenses Oracle Self-Service – Employee Perpetual for 16 quarters; 2,600 licenses Oracle iRecruitment – Employee Perpetual for 16 quarters; 2,600 licenses Oracle Performance Management – Employee Perpetual for 16 quarters; 2,600 licenses Oracle Compensation Workbench – Employee Perpetual for 16 quarters; 2,600 licenses Oracle Succession Planning – Employee Perpetual for 16 quarters; 2,000 licenses Oracle Identity and Access Management Suite – Employee User Perpetual for 16 quarters; 2 licenses Oracle Identity Manager Connector (1 x Oracle e-Business Suite – Connector Perpetual, 1 x Microsoft Active Directory – Connector Perpetual) for 16 quarters; 4 licenses Oracle Database Standard Edition – Processor Perpetual for 16 quarters; 16 licenses Oracle Diagnostic Pack – Processor Perpetual for 16 quarters; 12 licenses Oracle Real Application Cluster – Processor Perpetual for 16 quarters; 6 licenses Oracle Analytics Publisher – Processor Perpetual for 16 quarters; 6 licenses Oracle Data Integrator Enterprise Edition – Processor Perpetual for 16 quarters; Oracle Linux and Oracle Virtual Machine for 5 physical servers with 2 processors utilizing more than 2 virtual machines for 16 quarters; Oracle Linux for 3 physical servers with 2 processors not utilizing virtualization for 16 quarters; 1 license Oracle Web Tier – Processor Perpetual for 16 quarters. Additionally, on-demand technical assistance and maintenance services, not included in standard technical support, quantified up to 500 person-days (equivalent to 4,000 person-hours). Incident response time, depending on severity, is as per point 7 of the Statement of Work. Services will be performed at the CNE Cernavoda site, where the entire Oracle platform is located and ensures the operation of Oracle products for all entities of SNN S.A. The contractor will provide an expert team meeting the minimum conditions specified in point 4.2 of the Statement of Work. Further items as per the tender documents.

Tender documents

Additional details