Teleinformatic System and Multi-channel Customer Platform
Construction and implementation of a teleinformatic system – a multi-channel customer service platform supporting comprehensive user service: pre-implementation analysis, development of project documentation, delivery and configuration of necessary software, and implementation of three integrated system components (Contact Center, Internet Portal, and E-learning Platform). Detailed specifications for Contact Center, Internet Portal, and E-learning Platform are provided in Annexes 1A, 1B, and 1C of the OPZ.
CONTRACTING AUTHORITY
Name
KOMENDA GŁÓWNA OCHOTNICZYCH HUFCÓW PRACY
City
Warszawa
Country
PL
CLASSIFICATION
Procedure Type
Open Procedure
Contract Type
Services
Main CPV
79512000, Call centre.
Other CPV
72240000, Systems analysis and programming services.
72260000, Software-related services.
48000000, Software package and information systems.
72242000, Design-modelling services.
80420000, E-learning services.
72400000, Internet services.
72227000, Software integration consultancy services.
72244000, Prototyping services.
72243000, Programming services.
32500000, Telecommunications equipment and supplies.
ADDITIONAL DETAILS
EU Funded
Yes
Electronic Submission
Required
Legal Basis
32014L0024
DEADLINES & TIMELINE
Submission Deadline
30 days remaining(LOT-0001)
Published