Security services for BGE ELMÜ Headquarters

Security services for an office building in Budapest, Dráva u. 2, with a net built area of 22,584 m² and a property area of 10,349 m². The services include continuous guarding of the building, persons, tenants' property, and infrastructure, prevention of extraordinary events, and ensuring undisturbed operation. This involves operating the freight gate and comprehensive access control, handling guests, couriers, and tenant partners according to owner's protocol, adhering to key management rules, regular patrols at prescribed intervals and routes, checking outdoor areas, parking, and traffic routes, increased supervision of mechanical and technical rooms, 24/7 supervision of the fire alarm center with immediate evaluation and documentation of alarms (reaction time 0-1 minute), documentation of events, building opening and closing, operating a dispatch center and supervising technical systems, controlling work requiring owner's permission, and providing ad-hoc security guard tasks. Technical guarding includes immediate handling of fire alarm center signals, receiving and acting on elevator emergency signals, and continuous use and traceability of a patrol control system. Personnel deployment requires 2 qualified persons simultaneously on duty 0-24 hours (dispatcher/shift leader, reserve/reinforcement/patrol), supplemented by a third person (gatekeeper) between 7-19 hours. The estimated working hours for 12 months are 21,900 hours. Areas to be supervised include the main entrance, reception, office levels, corridors, parking lots, outdoor zones, warehouses, logistics areas, mechanical and electrical rooms (increased supervision), economic entrances and entry points, and regular supervision of critical technical rooms. The service also includes incident management, comprehensive documentation requirements (service, patrol, key, guest, event, access, and fire logs), joint finalization of guard service instructions and security protocols within 30 days after contract commencement, and compliance with technical and personnel requirements such as qualified staff, uniform clothing, knowledge of camera, access control, and fire alarm systems, valid elevator operator and rescue qualifications, continuous use of communication devices, 100% use of the patrol control system, and documented occupational safety and fire protection training. Quality requirements include full adherence to protocols, professional communication, a maximum reaction time of 2 minutes for alarms, patrol cycles of maximum 60 minutes (30 minutes in critical areas), and immediate action upon detection of errors. Further regulations concern full compliance with GDPR and additional owner regulations such as prohibition of leaving duty station without permission, permission for alcohol tests, mandatory reporting of irregularities, immediate execution of owner's instructions, and authorization of work exclusively by the owner or operator.

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