Maintenance, Management, Support, and Service for IP Telephony System and Telecommunication Services for the Social Insurance Institution

Notice title: Usługa utrzymania, zarządzania, wsparcia i serwisu Systemu telefonii IP oraz świadczenie usług telekomunikacyjnych dla Zakładu Ubezpieczeń Społecznych

Maintenance, management, support, and service of an IP telephony system and the provision of telecommunication services for the Social Insurance Institution: Telecommunication services will be provided using telecommunication links made available to the contracting authority under this contract. A detailed description is contained in Attachment No. 11 of the tender documents. The contractor may subcontract parts of the order, excluding key tasks such as managing the order execution (including project manager function), performing the preliminary analysis, plan, and executive project (Stages I–III according to the contract), maintaining and managing the central system (including administration of the CUCM cluster, Cisco Meeting Server (CMS), Expressway systems, and the monitoring system), and handling P1 and P2 priority service requests and coordinating incident resolution within the SLA. The contract covers ICT products and services as defined by the National Cybersecurity System Act of July 5, 2018.

Tender documents

Additional details