Enterprise Service Management (ESM) Platform
Selection and implementation of a future-proof SaaS Enterprise Service Management (ESM) platform: The platform must support current IT Service Management (ITSM) functionality and provide an organization-wide solution for IT, Facility Management, HR (in- through- and outflow), Information Provision, and other internal service processes. Key features include process automation, self-service, asset and configuration management (CMDB), workflow support, and integration with existing municipal systems. The current contract for the existing platform expires on April 1, 2027.
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Tender documents
- Portal — LOT-0000NON-RESTRICTED-DOCUMENT
- TED HTML — 586224-2026HTML
- TED PDF — 586224-2026PDF
- TED XML — 586224-2026XML
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