Renewal of Subscription Service for Data Archiving and Protection

Renewal of subscription service for data archiving and protection: Renewal of usage rights and warranty support for the Acronis Cyber Protect Cloud platform for 12 months, with 60 TB storage volume and additional database functionalities; remote monitoring and management for 80 endpoints; protection of archived data from ransomware; data archiving in a contractor-provided data center located in Bulgaria. The data center must be classified as a strategic object or the contractor must perform strategic activities according to Decree No. 181 of July 20, 2009; proof of data center usage rights is required. Service renewal within 3 working days of contract signing; contract duration is 12 months from the acceptance protocol. A 24/7 customer service center is required, with a problem registration response time of up to 30 minutes and a temporary solution within up to 3 working days; ability to escalate problems to the software manufacturer; description of service request acceptance, support activities, and escalation procedures.

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