Ticket Control and Debt Collection for Public Transport in Gdańsk (2027-2030)

Ticket control and debt collection for public transport in Gdańsk and neighboring municipalities: Control of travel documents and compliance with transport conditions for animals and goods in public transport vehicles; collection of additional fees and transport charges for travel without a valid ticket, missing eligibility documents for reduced or free travel, violations of rules for carrying animals and goods, and for vehicle stops or route changes; processing of manipulation fees for the cancellation of additional charges; debt collection and enforcement for unpaid fees, including the continuation of unfinished cases from the current debt collection contract until 31.12.2027; scale of debt collection cases (as of 24.04.2026): 38,109 payment requests (unpaid/partially paid, without lawsuit/bailiff) from 01.01.2018-31.12.2023, 4,970 court cases (unpaid/partially paid, without bailiff) from 01.01.2018-31.12.2023, 22,477 court cases (unpaid/partially paid, referred to bailiff) from 01.01.2018-31.12.2023; 19,528 payment requests (unpaid/partially paid, without lawsuit/bailiff) from 01.01.2024 onwards, 10,715 court cases (unpaid/partially paid, without bailiff) from 01.01.2024 onwards, 7,717 court cases (unpaid/partially paid, referred to bailiff) from 01.01.2024 onwards; monthly controls: 10,890 units; monthly number of penalized persons: 3,203; collection rate in 2025: approx. 62%; handling of complaints, appeals, and passenger grievances regarding control activities; preparation of documentation for granting payment relief (deferral, installment payments, waivers) for the City of Gdańsk according to Resolution No. XLVII/1430/18; performance of additional tasks related to ticket control or current public transport management; operation of a permanent customer service point in Gdańsk city center/Śródmieście, maximum 1 km from Gdańsk Główny railway station (reference point: 54.354855, 18.645588); further items as per the tender documents.

Tender documents

Additional details