Managed Service for Network Operations of a Clinic

Managed Services for LAN and WLAN infrastructure of a clinic: Takeover, operation, stabilization, and further development of the existing infrastructure to establish resilient, transparent, and permanently controllable network operations. The service must consider the requirements of a clinic with critical infrastructure (KRITIS) relevance, including handling outages, disruptions, changes, and security incidents while considering clinical operating processes. Short escalation paths, reliable service times, structured documentation, clear communication channels, and a qualified technical team are required. The goal is to reduce dependence on individual knowledge and manual operating procedures by establishing standardized operating procedures, reviewing and updating existing documentation, and making service quality measurable.

Tender documents

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