Service Portal and Digital Customer Management for BREPARK GmbH

Service portal and digital customer management: Provision, setup, customization, and operation of an integrated service portal for the digitalization and optimization of customer administration and associated business processes. The system includes an End Customer Portal (EKP) for registration, customer data and contract management, viewing parking transactions and invoices, and communication; an Employee Portal (MA-Portal) for managing and processing customer cases, including customer data maintenance, contract inquiries, management of contracts and access media, review and approval processes; and a Business Customer Portal (GKP) for independent management of contract-related data and access authorizations for approximately 7,000 access media. Integration into the existing system landscape is required, with connection to SAP Business ByDesign and interfaces to existing parking control and access systems. The scope of services includes software provision, configuration, customizing, integration, data migration, testing, commissioning, as well as training, maintenance, and support services. The contractor is responsible for the overall technical and functional integration.

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