Technical Support Services for Oracle Software Products

Standard technical support services (Premier Support or Sustaining Support) for Oracle software components, provided on a quarterly subscription basis: 14 Oracle Internet Application Server Enterprise Edition – Processor Perpetual licenses: 16 quarters of service provision; 29 Oracle Database Enterprise Edition – Processor Perpetual licenses: 16 quarters of service provision; 2,600 Oracle Human Resources – Employee Perpetual licenses: 16 quarters of service provision; 2,800 Oracle Learning Management – Trainee Perpetual licenses: 16 quarters of service provision; 2,600 Oracle Time and Labor – Employee Perpetual licenses: 16 quarters of service provision; 2,600 Oracle Self-Service – Employee Perpetual licenses: 16 quarters of service provision; 2,600 Oracle iRecruitment – Employee Perpetual licenses: 16 quarters of service provision; 2,600 Oracle Performance Management – Employee Perpetual licenses: 16 quarters of service provision; 2,600 Oracle Compensation Workbench – Employee Perpetual licenses: 16 quarters of service provision; 2,600 Oracle Succession Planning – Employee Perpetual licenses: 16 quarters of service provision; 2,000 Oracle Identity and Access Management Suite – Employee User Perpetual licenses: 16 quarters of service provision; 2 Oracle Identity Manager Connector licenses (1 x Oracle e-Business Suite – Perpetual Connector, 1 x Microsoft Active Directory – Perpetual Connector): 16 quarters of service provision; 4 Oracle Database Standard Edition – Processor Perpetual licenses: 16 quarters of service provision; 16 Oracle Diagnostic Pack – Processor Perpetual licenses: 16 quarters of service provision; 12 Oracle Real Application Cluster – Processor Perpetual licenses: 16 quarters of service provision; 6 Oracle Analytics Publisher – Processor Perpetual licenses: 16 quarters of service provision; 6 Oracle Data Integrator Enterprise Edition – Processor Perpetual licenses: 16 quarters of service provision; Oracle Linux and Oracle Virtual Machine for 5 physical servers with 2 processors utilizing more than 2 virtual machines: 16 quarters of service provision; Oracle Linux for 3 physical servers with 2 processors not utilizing virtualization: 16 quarters of service provision; 1 Oracle Web Tier – Processor Perpetual license: 16 quarters of service provision. On-demand technical assistance and maintenance services, not included in the standard technical support services under point I for Oracle: up to 500 person-days (equivalent to 4,000 person-hours). Incident response time, depending on severity, is as per point 7 of the Terms of Reference. Services will be performed at the CNE Cernavoda headquarters, where the entire Oracle platform is located and ensures the operation of Oracle products for all SNN S.A. entities. For the provision of on-demand technical assistance and maintenance services, the service provider will ensure a team of experts meeting the minimum conditions as per point 4.2 of the Terms of Reference. Details of the requested activities and the technical and performance characteristics of the services are found in the Terms of Reference CR#45787 Rev. 01.

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