Support Services for Cloud and IT Operations

Support services for cloud and IT operations: Setup, introduction, and continuous operation of cloud-based IT services and DevOps platforms. The estimated, non-binding total effort over the four-year contract period is 56,100 person-days, with a contractual ceiling of 150% of the awarded total contract value. Services are provided based on individual call-offs from a modified EVB-IT framework agreement. Four personnel role profiles in Junior, Senior, and Manager levels are specified: Cloud Architect & Platform Specialist (strategic conception, target architectures, technological and economic evaluations), Cloud & DevOps Engineer (technical implementation, automation IaC, CI/CD pipelines, GitOps, troubleshooting, and on-call duty), Cloud Security Specialist (security architectures, Identity & Access Management, Zero-Trust, compliance management, and assessments), and Cloud Operations & Service Manager (operational processes according to ITIL/SRE standards, provider control, incident and problem management, and on-call coordination). The contractor provides 1st, 2nd, and 3rd-level support services. High personnel continuity and a knowledge management and qualification concept are required. Services are primarily provided in German, personnel require at least C1 German and B2 English language proficiency. Personnel must undergo a security clearance level Ü2 (§ 9 SÜG) and an obligation under the Obligation Act. Services are generally provided remotely within Germany or on-site at the nationwide locations of govdigital members.

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