Maintenance, Management, Support, and Service for IP Telephony System and Telecommunication Services for the Social Insurance Institution

Maintenance, management, support, and service of an IP telephony system and provision of telecommunication services for the Social Insurance Institution: Telecommunication services will be provided using telecommunication links made available to the contracting authority under this contract. A detailed description is provided in Annex 11 to the SWZ. The contractor may subcontract parts of the order, excluding key tasks such as managing the order execution (including project manager function), performing the preliminary analysis, plan, and executive project (Stages I–III according to the Agreement), maintenance and management of the central system (including administration of the CUCM cluster, Cisco Meeting Server (CMS), Expressway systems, and the monitoring system), and handling P1 and P2 service requests and coordinating fault removal within the SLA. The subject of the order includes ICT products and services as defined by the Act of July 5, 2018, on the National Cybersecurity System.

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