ICT Operation and Development
Comprehensive provision of ICT operation and development (ICT management): Services according to Annex 2a of the tender documents with specified SLAs; provision of HelpDesk service including installation, migration, or population of existing configuration database data, with the HelpDesk meeting parameters as per Annex 2b; permanent update of operational and security documentation; implementation of tools and methodologies supporting the process model for ICT management and SLA evaluation, including monthly reporting of SLA measurement results; consulting and project activities related to ICT management; cybersecurity; Microsoft 365 management. Further details are specified in the contracting authority's terms and conditions.
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Tender documents
- Portal — LOT-0001NON-RESTRICTED-DOCUMENT
- TED HTML — 554056-2026HTML
- TED PDF — 554056-2026PDF
- TED XML — 554056-2026XML
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